Terms & FAQ'S

Kreep Up Cocktails

Terms & FAQ'S

Age Restriction 

Alcohol can only be sold to those aged 18 and over. You must not drink and drive or operate any sort of machinery, it’s is also advised that you must not drink whilst pregnant. Alcohol can effect senses, and cause drowsiness and weaken your ability, if you feel unstable please stop drinking. 

By continuing your order, you agree that you understand to these terms.

Please follow and check UK law on alcohol beverage consumption for more information.

Bulk Orders 

For any large quantity orders, please contact us on [email protected] and team member will be in touch with you.

Refunds and Returns 

Our aim is to provide our customers with excellent customer service.

Due to the nature of our products, we do not offer any refunds or exchanges should you have any issues with your order please contact us on [email protected] and we will resolve the issue accordingly, as customer satisfaction is our priority. 

Damages 

In the event that your order arrives damaged or faulty, we would be more than happy to offer you a feee replacement upon evidence of photographic evidence. Please send evidence to us via email within 24 hours of delivery to enable us to process your claim. Evidence must be sent within this time frame or we won’t be able to assist you. 

How long does delivery take? 

As our drinks are made fresh, it can take up to 2 working days to process your orders after receiving them.

Please allow a full 3-5 working days in total for your order to reach you.*

All orders are tracked and customers will receive an order confirmation including a tracking reference number. 

Please note, in light of COVID - 19, orders may take longer to process to reach you.*

What are your drinks made of?

All our recipes are made using the best quality ingredients, from syrups, spirits and juices.

For any allergies, please contact us and we will be more than happy to assist you. 

What is the alcohol % Vol? 

Our drinks have 10% ABV. 

How long does it last?

All our products will have a BBE date on them.

How do I store it? 

Keep out of direct sunlight, once received keep refrigerated. Please lay your drink flat. 

Serving suggestions 

Our drinks are best served cold. Please shake well before serving. 

Add ice, or drink chilled.